A movement to improve e-book access and services for public library users
ReadersFirst is an organization of nearly 300 libraries representing 200 million readers dedicated to ensuring that library users have the same open, easy and free access to e-books that they have come to rely on with physical books. ReadersFirst works with e-content distributors and library system vendors to streamline the process of obtaining e-content to improve the end user experience. We hope to give libraries the tools to make better decisions as well as provide vendors and other potential creators of e-book distribution, discovery, and download platforms with the information to create products that fit our needs and shared principles.
To achieve a better user experience for library patrons, e-content providers must be willing partners, and offer products that allow users to:
In order for libraries to continue to function as key providers of information to the public, these basic principles must be followed. The libraries who signed this agreement are committed to holding content providers to this standard, and will prioritize these requirements when acquiring e-books and other e-content.
On October 7, Nate Hoffelder, the editor of The Digital Reader blog reported that the newest version of the Adobe Digital Editions software (ADE 4) appears to be transmitting unencrypted data about eBooks back to Adobe's servers.
ADE is used to manage readers’ eBook collections, including eBooks borrowed from public libraries, and can be used to read eBooks on desktop and portable computers. A friend of Hoffelder’s discovered that ADE version 4 gathers and transmits data in plain text about eBooks that have been opened, which pages were read, and in what order. Hoffelder’s article includes samples of data captures and screenshots that seem to bear this out.
According to another source, this issue appears to only affect users who use ADE version 4 on a desktop or laptop computer for reading and managing eBooks ePub or PDF formats. Users of library vendors’ apps on portable devices do not seem to be affected. The Amazon Kindle suite (apps, readers, etc.) is not affected because Amazon uses proprietary DRM rather than Adobe software to manage eBooks.
Adobe confirmed that it is gathering eBook readers’ data and has issued a statement:
The American Library Association and its Library and Information Technology Association division have released a detailed statement exploring Adobe Digital Edition 4’s transmission of data and protesting Adobe’s current data collection practice, as well as noting the issues with related data collection practices among many other library vendors. ALA President Courtney Young has stated “ALA, and we hope the user and vendor community, will continue these inquiries and conversations—and not just for Adobe Digital Editions—to help ensure that only data necessary for user functionality are collected, are properly protected, are deleted as soon as possible, and licensing terms are as clear and transparent as possible.” In response, Adobe has indicated they “expect an update to be available no later than the week of October 20.”
ReadersFirst supports ALA’s position and makes the following specific requests of our members (indeed, all libraries) and vendors of library eBooks to protect the privacy of library eBook readers.
Library eBook vendors, and not just Adobe, should learn from this issue to develop library user accounts that require no personal information (including emails), relying only upon library barcodes for identification and authentication, and should require no other data from users beyond that which guarantees functionality. Should vendors wish to offer enhanced services dependent upon greater data collection, they should clearly indicate to library users what information will be collected and how it will be used, and allow users to opt out of any points not essential for authentication and fair use of library eContent. Data on circulated items should not be associated with individuals beyond the period during which the library user has the eContent. We recognize that library readers contracting with vendors agree to certain conditions, but their privacy should be respected and the use of their data disclosed.
ReadersFirst exists primarily to promote a smooth and trouble-free library eContent experience, but we join the rest of the library community in our shared concern about an unnecessary invasion of privacy that could have a chilling effect on the use of library ebook content.
For ReadersFirst Working Group,
Jim Loter, Seattle Public Library
Christina de Castell, Vancouver Public Library
Michael Blackwell, Columbus Metropolitan Library
The ReadersFirst Working Group has put together the first edition of a resource to help librarians in assessing the major library e-book distributors' platforms and to advocate for more open and user friendly e-lending services. These evaluations draw from self-reported surveys completed by distributors' representatives and submitted to ReadersFirst in spring 2013. The evaluative criteria are based on the Content Access Requirements set forth by ReadersFirst in January 2013 and presented to library vendors (e-book distributors, ILS vendors, etc.) at the 2013 ALA Midwinter Meeting in Seattle. You can read the complete ReadersFirst Guide to Library E-Book Vendors or for a high-level sumary, read the report's press release.
We have been working to translate the ReadersFirst Principles into Technical Requirements for e-content distributors. This document will continue to evolve through discussions with the ReadersFirst membership as well as vendors. Read the latest draft of the Content Access Requirements Document.ReadersFirst Content Access Requirements - Draft
On January 28, 2013, representatives from the ReadersFirst Leadership Group sat down with a number of e-content and ILS vendors to discuss this initiative and begin to carve out action steps towards bettering the library patron experience. Read the press release from the meeting here:ReadersFirst Vendor Meeting Press Release